Introducing Bectran Intelligence Lab — AI tools for credit, risk, and collections.
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Solutions
Claims Management
Disputes are an unavoidable part of business, but they don’t have to slow down your receivables. With automated claims management, users can leverage a connected framework to manage their entire dispute lifecycle with clarity and speed.
Empower AR and credit teams to identify, resolve, and reduce billing disputes while maintaining both cash flow and customer trust. With an intuitive self-service experience, customers can easily submit disputes themselves.
Eliminate guesswork with automated dispute detection and logging during transaction processing. Disputes and claims can be filed at the invoice, account, or line-item level by customers through self-service, or by your team on their behalf.
Stay in control with real-time dashboards that track status, amounts, DSO, and more.
Speed up resolution with automated approvals, escalations, and benchmarks aligned to your credit policies.
Reduce cycle time with automated reminders and updates that keep everyone aligned, including periodic status alerts for outstanding disputes.
Instantly calculate dispute rates at both the invoice and line-item level, with all documentation, product details, and notes captured in one searchable view.
Customers gain a clear view of their account hierarchy, making payments and resolution easier and more intuitive.
Transform reactive processes into a proactive system that captures disputes as they happen, standardizes documentation, and drives policy-based approvals. Accelerated resolution protects working capital while delivering an optimized customer experience.
Manual spreadsheets and siloed emails make it easy for disputes to fall through the cracks. Bectran centralizes dispute management with real-time dashboards, automated status updates, and role-based reminders so no claim is overlooked. Every dispute, claim, and settlement is tracked and auditable.
When a dispute is resolved, settlement data flows directly into your ERP in real time — no duplicate entry, manual reconciliation, or costly errors. Credits and adjustments are accurately posted to customer accounts and automatically applied to future transactions, keeping receivables clean and cash flowing.
Monrovia, a leader in sustainable nursery cultivation, transformed its customer experience with Bectran’s line-item claims functionality and payment portal.
By modernizing its dispute and payment processes, Monrovia accelerated dispute resolution from weeks to days, collected payments 4x faster, and achieved a 90% adoption rate for its digital payment tools — all while maintaining the exceptional service their customers expect.
“We collect money faster, which is always good. Compared to last year, we are $10 million ahead, which is substantial in our business.”
Frank van Straalen, CFO at Monrovia Nursery Company
By connecting Bectran with Sage, finance teams cut manual entry tasks by over 60%.
Infor customers using Bectran see 25% faster cash conversion cycles on average.
Pairing Bectran with PayTrace enables 50% faster payment processing and reconciliation.
