Key Results

As their business accelerated and operations expanded, Monrovia’s traditional method of handling payments and resolving disputes began to show its limitations.

Although it was the industry standard, the process of receiving mailed checks, manually matching invoices, handling disputes through paperwork and notes on bills of lading were all beginning to slow the pace of business.

Monrovia recognized the need for change early, but faced a dilemma:

Bectran’s user-friendly O2C management platform and payment portal were introduced, allowing Monrovia’s customers to more easily make payments through digital methods such as credit cards and ACH.

To simplify dispute resolution, Bectran enhanced its line-item claim functionality—giving Monrovia the precision and end-to-end invoice-to-cash resolution they needed. This tailored approach eliminated back-and-forths, shortened resolution times, and delivered a smoother credit experience.

Monrovia has seen an increase in its cash flow, with adoption rates for their digital payment portal exceeding all expectations.

Processing disputes, which once took weeks or even several months, can now be completed in a single day. Improved customer communication avenues—along with support for more granular claims—have helped improve nursery operations by identifying the root cause for a dispute, whether due to damage, disease, or lost items.