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As their operations scaled and the volume of credit applications and transactions surged, the limitations of their existing order-to-cash system began to show.
Their credit application and job sheet workflows—while thorough and service-oriented—were highly manual, creating friction and acting as a check to growth.
On the other end of their order-to-cash process, in their collection efforts, SRS struggled to maintain consistent contact with the thousands of small accounts (<$100k) under their service umbrella.
Bectran introduced automated credit applications and job workflows that aimed to both reduce the manual requirements for approvals while also integrating seamlessly with existing ERP systems, ensuring data consistency across all departments and business units.
To enable SRS to reach all customers for collections without overextending their team, Bectran implemented advanced dunning automation and risk scoring capabilities. This allowed SRS to prioritize outreach, maintain consistent communication, and manage collections for thousands of small accounts more effectively—without compromising service quality.
In the months since implementation, SRS has seen application approval times drop from their average of 6-7 days to just below 2 days.
On the collections side, Bectran’s solutions have had a similar impact. With dunning and risk scoring automation in place, SRS is able to stay engaged with every customer account—regardless of size—while focusing its collections team on the 20% of customers who account for 80% of revenue. As a result, collection officers’ portfolio sizes have reduced by 80%.
