If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
When and What Kinds of information we collect about you?
Personal Data you provide to us:
Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you become a User, we will require you to provide us various information. For example, we collect information when you create an account, fill out a form, request customer service or otherwise communicate with us.
The types of personal information you provide include:
- Contact information (such as name, email, phone number, address and company information)
- Billing information (such as credit card information and bank account)
- Other personal information (such as Social Security Number and Driver’s License number) as indicated on the relevant forms on the Site.
The kind of personal information you provide may vary, depending on what kind of User you are. Where possible, on these forms we indicate which fields are required and which fields are optional.
We may obtain credit information about you from an outside credit reporting agency to help us with customer authentication and credit-related decisions.
As you use the Site you can also from time to time enter personal information about third parties. For example, if you are a Subscriber, you can enter personal information about your Customers or your staff.
You always have the option to not provide information by choosing not to become a User or by not using the particular feature of the Site for which the information is being collected.
Cookies and Other User and Ad-Targeting Technologies.
Cookies: To provide you the best browsing experience, we use technologies such as Cookies to allow you to enter your password less frequently during a session, and use data collection devices (such as Google Analytics), including cookies, on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety, to offer certain features that are only available through the use of a cookie and to allow us to provide information that is targeted to your interests.
Automatic Data Collection Tools- Online
When you visit Bectran, you have the option to accept or adjust what cookies you allow us to place on your browser through our Privacy Preference Center. You can modify these settings at any time by visiting Cookie Settings.
How do we Use the Information We Collect?
We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site for the following purposes:
- To provide to you the services offered by the Site; resolve service and billing disputes; troubleshoot problems; bill any amounts due from you;
- To measure consumer interest in our products and services, inform you about online and offline offers, products, services, events and updates;
- To deliver information to you that, in some cases, is relevant to your interests, such as product news;
- To customize your experience;
- To detect and protect us against error, fraud and other criminal activity;
- To enforce our Terms of Service;
To provide you with system or administrative messages, and as otherwise described to you at the time of collection. On occasion we use email address or other contact information to contact our Users to ask them for their input on our services,
We may also use personal information about you to improve our marketing and promotional efforts, to analyze Site usage, to improve our content and product offerings, and to customize the Site's content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
How do we keep your data secure?
Bectran strives to protect our Users’ personal information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information, such as credit card number and billing information, you send to us electronically. The encryption process protects your information, by scrambling it before it is sent to us from your computer. Once Bectran receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. More information about security is available on the Site and in our Terms of Service.
Bectran does not intentionally collect information from the individual under the age of sixteen (16) or minors as defined by the law or regulation. If you believe that we collect information from someone under the age of 16 or from a minor as may be otherwise defined in your country, please email us at firstname.lastname@example.org. We will then investigate further and if appropriate, we will take necessary measures to delete that information.
Our Disclosure of Personal Information?
We will not sell or rent your personally identifiable information to third parties without your explicit consent. The following describes some of the ways that your information may be disclosed in the normal scope of business to provide our services:
Subscribers and Customers
In the normal operation of the Site Subscriber information are disclosed to the applicable Customers, and Customer information is disclosed to the applicable Subscriber. In general, information you enter on the Site is available to the other persons whether they are Customers, Subscribers, staff members or others to whom you give access to your account or to whom you give access to the information through the normal operation of the Site.
We use credit card and other payment information (such as PayPal email addresses) you submit to us on the Site to process payments you make through the Site. We do not store credit card or other payment method information unless the Subscriber or their Customers choose to enter credit card information for use in the Bectran recurring profiles module; in all other cases financial institutions (like PayPal) have the sole and complete responsibility for the storage of credit card and payment information.
We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the Site, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Site. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We may also use 3rd parties to help us process customer support requests. These companies are authorized to use your personal information only as necessary to provide these services to us. We take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information.
In certain situations, BECTRAN Inc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Legal Requests; Emergencies
We cooperate with law enforcement inquiries and demands for information that are made under force of law. Therefore, we may provide personal information to law enforcement agencies in what we believe to be emergency situations, we may provide personal information where required by statute, court order, subpoena or similar legal process or lawful authority, and we may provide it to our legal counsel in connection with the foregoing. We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others or investigate fraud.
Merger, Acquisition or Bankruptcy
If Bectran is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
Your Use of Other Persons' Information
3rd Party Data Collected Through the Bectran Services
Bectran collects and processes 3rd party personally identifiable information under the direction of our Subscribers. We have no ownership of this information or any direct relationship with individuals whose personally identifiable information may be processed as part of providing our Service. To the extent that you disclose your information to other parties through the Site, whether they are Subscribers or Customers or otherwise, different rules may apply to their use, collection and disclosure of the personal information you disclose to them. Since we do not control the information use, collection or disclosure policies of third parties, you are subject to their privacy policies. We encourage you to ask questions before you disclose your personal information to others.
We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Subscribers.
An individual who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her query to the Bectran Subscriber they interact with directly (the data controller). If a Bectran Subscriber requests that we remove personally identifiable information on their behalf, we will respond to their request within 30 days.
Bectran will retain personal data we process on behalf of our Subscribers for as long as needed to provide services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
User Access and Choice
Upon request Bectran will provide you with information about whether we hold any of your personal information. If your personal information changes, you may correct, update, amend or remove it in some cases by making the change on your user account settings page or you can submit support ticket at email@example.com
If you wish to discontinue your service with us, you may email us at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days.
Our Customer’s client must contact customer directly with any data subject access requests. If Bectran receive any request from it’s customer’s clients, Bectran will notify the customer relating to an individual’s rights to access, modify, correct, delete or block data subject’s personal information.
We will retain your personal information for as long as your account is active, as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Opt-Out Preferences. We may use your name and email address to send out occasional promotional or other non-transactional emails. Out of respect for your privacy, you may choose to stop receiving these emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at email@example.com.
EU – U.S Privacy Shield Participation
Bectran participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Bectran is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework's applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List. https://www.privacyshield.gov.
Bectran is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Bectran complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Bectran is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. Anent the discussion under the Legal heading above, in certain situations, Bectran may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. . Under certain conditions, more fully described on the Privacy Shield website, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint , you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org . In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Links to Other Websites
Changes to This Policy
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our privacy officer at privacy[at]bectran.com.